Languages: English, Spanish
Seller: Aetna Life Insurance Company
Members with custom Doc Find sites can now search for providers on mobile. Some plans are still excluded.
With Aetna Mobile, your health care is always at your fingertips.
You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. And now, with our latest release, you can find urgent care centers and walk-in clinics quickly ― without even logging in. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.
FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE
Search our network to find the info you need ― without even logging in:
• Get driving directions (uses your GPS function)
• Call the office or facility
• View a map
• Transfer contact information to your address book
Searching on Aetna Mobile is easier and faster than ever. Type your search -- just like you do with your favorite search engine. You can also enter locations like “near me” or a zip code to use your smartphone’s GPS.
LOOK UP CLAIMS
See your most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.
VIEW YOUR MEMBER ID CARD
View the front and back of your ID cards. That's handy if you forgot your card.
CHECK DRUG PRICES
Depending on your plan, you can get an estimate of cost before you fill a prescription. Estimates are based on your coverage and benefits, whether you use Aetna Rx Home Delivery® or a local pharmacy.
VIEW YOUR PERSONAL HEALTH RECORD
If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.
DISABILITY CLAIM SUPPORT
Aetna Mobile now comes with WorkAbility®. If you have Aetna Disability, you can view the status of your claims and the benefit payments issued on your disability claims.
View limits and balances for your deductible and coinsurance. View balances for your health expense funds.
COMPLAINTS AND APPEALS SUPPORT
If you are registered on Aetna Navigator, you can file complaints and appeals on Aetna Mobile. (Medicare members will continue to use the complaint and appeal forms on the Navigator public site.)
You must always sign in with your User Name and Password. No one but you can reach your personal data.
And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After you confirm, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.
Can't access all the app's features?
If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)
Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.
Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.
The Aetna Mobile app is compatible with iPhone®, iPod® touch, and iPad® mobile digital devices. Requires iOS 4.0 or later.
App works as advertised. I only wish the member card looked like the real card with all the dependents listed. Like being able to log in and search only for physicians and UC centers that are in my company's plan.
I just signed up for AETNA. I was introduced to the mob app. Downloaded on my i4, no issue. Checked each function and worked as expected.
Looks like the app is working fine now. I am able to login.
The APP has improved a lot. You get to see more info regarding a claim which is good. Would be great if you could print or email a particular claim.
As I am the first to write a review, I am guessing this is a brand new app. There are some kinks to iron out, such as slowness and buttons not responding until after a few punches, but overall it is a pretty good app on its ways to being a great app once the glitches get fixed.
The app hasn't given me any issues so far. Shows my ID card and enables me to search just fine. I gave it only 4 stars because it is very basic in its interface. Nothing special. But gets the job done.
This app is a handy and easy to use tool when I need to obtain current EOB, deductible, and coinsurance information for medical and dental accounts. HSA feature is nice too.
Not as useful as the website but it is a convenient way to see recent claims.
Simple, good way to find a doctor or hospital that covers you.
This app was invaluable while on vacation out of state. Was able to find urgent care and hospitals within seconds including the closest ones. Made a huge difference in the health and well being of my family on vacation.
I like the fact that you can see the claim status very easily. However, why can't I see my pharmacy orders? I have to use the regular computer to check prescription status - wish they would add that feature on.
Aetna mobile app made so easy searching find a doc. Great Job! everyone for the new version...that made user friendly search. Hoping to see more new functionalities added.
Too many products not available on the mobile app. Vision would be a great product to access on phone.
Couldn't get pass the sign up.
Very slow, clunky, and an outdated interface. Very limited feature comparison with what you can do on their website.
This version does not even logging .. Errors out
This app is a complete joke. Besides just being a horrible web page in an app, just give the "urgent care" tab a try.
"Your password must contain one Capitol letter, one number" and one of the approved symbols...done, done and done! However the password is never good enough for the app. I tried this numerous times and keep getting the same response. Crazy irritating!
Says system down
You can't even register due to certificate errors. What a waste.
Invalid certificates, do you folks test anything?
Update: they fixed the bad card issue. Of course, they did it by having an app that web you try to log in it warns you that the site you are visiting is insecure and then no going any further. So Aetna app doesn't trust Aetna. Seems legit. I need it to just show me my insurance card. That's it. It took about 10 tries to login. Once I get into this dumpster fire if an app, it has the option to show the card. Ok, great. They have so much navigation crap on the screen it can't show the whole card at once. And what it does show is in like 5 point font with no way to zoom in. You had one job app... I pay you thousands of dollars a year for terrible care. The least you can do us spend some of that on an app that does the bare minimum of functions. This app is awful. Everyone involved in this mess should be sentenced to having Aetna as their insurance provider.
Since last update, unable to login due to invalid server certificate. Not much use like this.
This app is crap! Try and try again I can't log in to my account, despite the fact that I have absolutely no trouble on the actual website.
Cannot use it as it gives constant Invalid Server Certificate errors and won't go further.
Can't even login. I just see the spinner then it goes away.
Please write a proper app where button are big and responsive.… Fail!
Can not access your medications through the app & therefor can't be used to order refills . It's basically only good to see your card info & find drs
When creating account it doesn't matter what password you enter the app will not accept it as valid. This makes the app unusable for a new Aetna member. Please fix this terrible experience.
I am new to Aetna and was very excited to see an application that would contain all the information I needed. Unfortunately, I have been unable to register because it will not accept my password notwithstanding that the password is consistent with their instructions as to format. Further, there is no evidence of any way to contact anyone to try to figure out how to make it work. If I could've given this app zero stars I would have. They should be embarrassed.
Can't click on claims to view details since the upgrade. You just get a pop up error message.
This app has very limited features. It would be incredibly useful to have access to pharmacy benefits like reordering prescriptions from mail order, checking the status of an order, and estimating costs (and formulary status). Without these features, this app is not super useful.
Worst update ever. Just updated and now app doesn't work. Nothing will load and everything says "error" or can't complete my request at this time. Can't use it at all now. So frustrating. Don't update! Keep your old version if its working fine!
A little more detail on "new features" would be great so that your users know what those fabulous new features are.
Need to be able to submit a claim from the app.
The app is of no use. Great idea but is slow and the info available is either outdated or of no use.
Worst part is you have to re-login to the app.
Claims links says "cannot process your request at this time". This is the latest update and already a glitch? Need prescription access, too. Not very functional!
About all the app does is allow you to show someone a copy of your insurance card. Several other 'features' are either not implemented or just swap you to a web interface. Prior to Aetna my insurance was from Group Health of Washington. The GHC app had many more features.
App does not work!
Would be nice to order prescriptions. Still waiting for prescription functionality.
Just uses a web view to load the Aetna mobile site. Not a native app is reality. And pretty much no functionality for managing your account/policy.
This app provides minimal functionality with an ugly interface. It won't let you copy ID cards and it logs you out. Don't think it saves your user name either.
This app is not good. Not responsive, with a bad user interface. Looks like they tried to use web design in the app. Also no link to hsa account.
Not sure how it works - wont update! Just stuck for 2 days in the "installing" mode.
Can't sign on
In search of a chiropractor that actually takes Aetna I called into the phone system. Unsuccessful. I then talked to a customer service rep. who emailed me a supposed list. I tried opening the attached form. Wait for it... Unsuccessful. I thought finally, all hail the technology of an app. I have tried to login to the system. I had to form a new name, create a password and then complete the levels of security steps and tried to finally log in. I received an error message. I went back through all the steps only to receive an entirely different error message. The big reveal... Unsuccessful. I am disgracing the #1 by giving this App 1 Star. Sorry #1. Sorry.
Very little content and not good user experience
Well. Enough said.
Would be nice if you provided a pharmacy tab and approved medications list.
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