Cisco Technical Support Business App Review (iOS, Free)

(84)
  • Category: Business
  • Publisher: Cisco
  • Updated: Jan, 10 2011
  • Version: 3.5
  • Size: 9.32 MB

Languages: English

Seller: Cisco

- View summary information about your support contracts (sorted by expiration date)
- App support for future Support Community features (we can't spill the beans just yet)
- UI Enhancements and bug fixes

Customer Ratings

Current Version:
1 Ratings
All Versions:
84 Ratings
BusinessFreeIOS

Description

2012 Web Marketing Association Best Advocacy Mobile App award winner
2012 Forrester Groundswell B2B Mobile App award winner

The Cisco Technical Support mobile application provides access to Cisco's rich technical support content.

Support contract owners can get summary information about their contracts, manage and update their open support cases, track their RMA shipments, and contact TAC directly via phone or email while on the go!

Leverage the Support Communities to ask and answer questions in the discussion forums, comment on blogs, rate videos, and share documents about configuring and troubleshooting Cisco products and solutions.

Research Cisco products and services through mobile optimized content, videos, podcasts, TAC Authored Content and look up Bug Details.

Features:

Cases & Contracts (requires an active service contract)
- View, Update and Create support tickets on devices covered by your support contracts.
- Search for existing support cases associated with your support contracts.
- Bookmark a case by adding it to your Watch List from the actions menu within the case.
- Access to RMA Replacement Parts, Returns, and Labor Details associated with the support case.
- Initiate RMA Returns: Co-ordinate with couriers for pickup and print shipping labels
- Update your support case by adding notes or photos from your mobile device
- Call or email your TAC Engineer, On-Site Contact or Field Engineer directly
- Request an update, close a case, or have a recently closed case reopened with a tap of a button from the support case actions menu
- View summary information about your contracts (sorted by expiration date)

Don't have a Cisco support contract? Learn more about the benefits here: http://www.cisco.com/web/help/reg/ben/sc_ben.html

Cisco Support Communities:
- Access to Cisco Technical Support discussion threads
- Track discussions you have started
- Email discussion threads to anyone
- Save discussion threads for offline viewing
- Social interaction with the Cisco Technical Support Community
- View overall and mobile leaderboards of the top community contributors

Online Media:
- Leverage simplified version of Bug Search Tool to look up known defects, affected versions, and fixed versions. (Requires Support Contract)
- TAC Authored Support Documents provides authoritative trouble shooting, configuration and installation assistance on a myriad of technologies.
- Cisco RSS feeds and alerts help you stay up to date with important news and events (Includes Cisco's Security related feeds, and TAC Hot Issues)
- Access to Cisco Technical Support YouTube videos (TechWise TV, Engineers Unplugged, Cisco Support Videos and more)
- Access to Cisco Technical Support Podcasts (Cyber Risk Reports and TAC Security Podcasts)

Product Information:
- Mobile optimized Cisco Product and Services documentation

Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com

Customer Reviews

  • Good not great

    by G.l. Mc

    This is a nice app for reviewing cases but I agree with other posts regarding the app is lacking due to the inability to open new cases. I would also like to see cases opened by my other admins all under the same contract. Add the ability to open cases and this would be a better app but is still a good app for reviewing your cases.

  • Nice for what it does - Needs a couple new features.

    by hlsEngSupport

    I appreciate having access to the communities, my support cases, and RMA info. Access to TAC is a nice touch. That said, I'd really like to have the ability to open a case, and view/update a co-workers support cases. Any chance we can see this sometime soon?

  • Request

    by plmcgrn

    Please allow us to change the font size. For some, the forced font you chose is too small.

  • Outstanding

    by Chanocular

    I have this app on my home screen. As a technician, reading the discussions, troubleshooting posts, etc are so invaluable to me. I prefer this way more than going to the website. And having this on the go is great! Thanks Cisco!

  • Fantastic app

    by K Woodard

    Easy, effective locator of information, following threads, locating valuable videos on You Tube but specific to Cisco and network protocols. I teach networking and can't wait to show my students this utility and use as another tool for troubleshooting.

  • Good Utility

    by RBNetEngr

    I have been using this utility for several months and have found it to be very useful to navigate through the various Cisco support communities. It also makes it very easy to find and view Cisco video tutorials. I have not found anything negative so far.

  • Feeds no longer work

    by Craigsmooth

    Not sure what happened but none of the feeds work anymore. :(

  • Really great

    by Dc331

    Amazed at the amount of work that must have been put into this. Has a lot of helpful videos and answers to a lot of questions I wouldn't think to ask.

  • Great app

    by Cookingboy

    The new iPad version is great, now only if they can update the older iPhone version to match the new look it would be awesome!

  • Very effective

    by Billyc5022

    I have used it many times. Works great!

  • Awesome app

    by Faris13a

    This can't be any better.

  • Collaboration Solution Specialist

    by Scott Slater

    This is great!

  • Net Eng

    by JorgeLro

    Outstanding App

  • Great Application!

    by Captain 88

    This application is great - it helps me to interact with Cisco's Support Community, and engage with others that have similar technical challenges. Also, I really like how easy it is to use and find information.

  • Stuck at update for 3 days.

    by dbentley

    Can't do anything with it.

  • Error

    by Franchi23315441

    I already have a cisco account, but i cannot login in the app.

  • Can't creat TAC case

    by BadPirateCat

    ?? If I need a browser to open a case, why not use a browser to mange them? This would have been a great app if it simplified the management AND creation of a TAC case.

  • No way to open a case

    by Ttam42

    Agree with other reviews, good tool but *needs* the ability to open a new support case. With that ability I would give it 4/5 stars

  • Ok, but...

    by nuggett76

    The ability to review existing cases is great, but what happened to creating new cases? Very confused why this feature would be missing... Will add 2 more stars when the functionality increases...

  • Won't let you respond to discussions

    by Mwr90

    It constantly says "ERROR: There must not be 2 blank spaces before text" Clearly I have no blank space except for what I can't edit! Fix then 5 starts!

  • Disappointed

    by Skord

    I installed this thinking I'd have access to my support tickets on the go, but this is not the case.

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Screenshots

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