Call Control for BroadWorks Business App Review (iOS, $5.99)

(21)

Languages: English

Seller: Kim Winther

- Color scheme updated for iOS7
- Call Forwarding settings now grouped to sub page
- Group Night Forwarding settings added as a readonly value to Call Forwarding sub page
- Fixed an issue preventing join/unjoin of Basic Call Centers to work (by completely removing/hiding "Agent ACD State" if profile only have Basic Call Centers assigned).
- fixed "transfer when mobility enabled" issue
- fixed button label misplacement on transfer keypad for iphone5

Customer Ratings

All Versions:
21 Ratings
BusinessPaidIOS

Description

IMPORTANT: To use Call Control for BroadWorks you must have an account with a BroadWorks powered service provider!
Call Control for BroadWorks allows you to originate calls from your iPhone through your BroadWorks powered desk phone and enables easy control of Remote Office, BroadWorks Anywhere, DND and Call Forwarding settings while on the move.

IMPORTANT: To use Call Control for BroadWorks an account with a BroadWorks powered service provider is required and the account must include the following services
- BroadWorks Anywhere
- Remote Office
- CommPilot Express
- Simultaneous Ring Personal
- Calling Line ID Delivery Blocking
- Do Not Disturb
- Call Forwarding - Always
- Call Forwarding - No Answer
- Call Forwarding - Not Reachable
- Call Forwarding - Busy
- Basic Call Logs
- Call Center
- BroadWorks Mobility
- Voice Messaging
- Client Call Control*

in order to benefit fully from this app.

Call Center support is limited to setting the ACD state and join/unjoin of Call Centers you are a member of (if the admin allows so).

* Without "Client Call Control" call initiation is not possible.

Call Control has been tested with various service providers, including

-Alteva Communications (US)
-Bek Communications (US)
-BluIP (US)
-Evolve IP (US)
-Facilicom (DK)
-IPitimi (US)
-LightEdge Solutions, Inc. (US)
-masteraccess.com (US)
-Momentum Telecom, Inc (US)
-Mtel B.V. (NL)
-Next Telecom (AU)
-Nextiva (US)
-P. A. Dominguez, Inc. (US)
-PingTone Communications (US)
-QSC AG (DE)
-RoutIT B.V. (NL)
-Shift Networks (CA)
-SimpleSignal (US)
-Swisscom (CH)
-T-Mobile Netherlands (NL)
-TDC (DK)
-TDS Telecom (US)
-TelePacific Communications (US)
-TelNet Worldwide, Inc. (US)
-Telovations (US)
-Telstra (AU)
-Tierzero (US)
-Transbeam, Inc (US)
-v2tel (DK)
-Vodafone (NL)
-VoIPZone Enterprise (US)

and will work with BroadWorks R13 through R19

The app will connect to TCP port 2208 on the specified hostname (or TCP 2209 if "Use SSL" is set to ON).

Please report any issues to support@nomadiccircle.com - suggestions for enhancements are also very welcome....

Customer Reviews

  • Love this!

    by dasdog

    Works great with my Hosted Voice service from Hawaiian Telcom

  • Like it for ease of use

    by Takemetoyour

    This works great with my Broadcore.com business account. It's very easy to login. It let's me answer away from my desk. I love the click to dial option over 3G voice network!!

  • Works OK - Paltry Functions for the Price

    by PhillyTG

    If this were a free app it would be acceptable, but for $6 it's a pretty big disappointment. It does offer basic call control for my Evolve IP HPBX service (v16) and using Remote Office on the fly is nice. Still, no corporate directory seems lazy, and for the price I was expecting a built-in soft client. Overall the functionality is barely adequate, but the value for the money is very poor.

  • Works great!

    by AudiSport

    This app works perfectly with my LightEdge.com HPBX service!

  • GREAT APP

    by SabineOrlando

    Great app and getting better. I have it running on my R16 system. Fantastic support as well. I highly recommend it.

  • Minimal function, but works as indicated

    by wolrah

    The screenshots pretty much tell the story. If you don't see it there, this app won't do it. What is there seems to work quite nicely though on the Broadworks R14 system I use. There's a post on the author's web site about an upcoming version which will have click-to-dial support (which can be used along with Remote Office to effectively use your office line from your iPhone) so that's good to see. All in all if it was a pay app I wouldn't buy it just yet, but as a free app I can't complain at all and am interested to see where it goes from here.

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Screenshots

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