Languages: English, French, German, Italian, Portuguese, Spanish
Seller: Citrix Online LLC
Numerous UI and performance enhancements and bug fixes.
NEW* Citrix GoToAssist for iOS is now a universal application that allows you to quickly and easily deliver remote support directly from both your iPhone and iPad! Instantly connect to remote computers and supported mobile devices to solve technical issues on the go. To use this free app you must first have a GoToAssist Remote Support subscription.
Note: If you do not have a GoToAssist Remote Support subscription you can sign up for a free trial or choose our Free Mobile plan with unlimited attended sessions from your iOS device by visiting our website.
GoToAssist for iOS gives you the freedom to deliver support from anywhere, at any time. Support your customers 24/7 when and where they need help.
HOW TO GET STARTED
1.) Download the GoToAssist app from the App Store and install on your iPhone or iPad.
2.) Enter your existing GoToAssist account credentials.
3.) Once logged in, tap on iPhone or iPad screen to create a support session when instructed to and have your user go to www.fastsupport.com and enter the remote support ID for your support session or send them an invitation to connect via email. Your user accepts the connection and you can begin to provide remote support.
• Instantly connect to users and their devices to solve problems quickly by directly controlling their computer or supported mobile device with the intuitive multi-touch display.
• Start a remote support session directly from your iPhone or iPad.
• Provide remote support from your iPhone or iPad quickly and easily. Once the app is installed, enter your existing account credentials and start a support session.
• You can be in the office even when you’re out of the office. With GoToAssist for iPhone or iPad you can connect and resolve technical issues from your favorite mobile device to any Mac®, PC, or supported mobile device.
• GoToAssist for iOS comes with free 24/7 Global Customer Support, so you’re never left hanging.
• GoToAssist for iOS is backed by Citrix, so you can count on this app working when you need it.
• On-demand remote support (unlimited use from your iPhone or iPad)
• Access to unattended machines
• Intuitive touch and gesture controls
• 300% zoom to see details and operate with precision
• Full keyboard functionality including special keys (e.g. Alt, Ctrl, etc…)
• Preview text mode for fast typing
• Works seamlessly with existing firewalls - no need for special configuration
• 128-bit AES encryption, dual passwords and end-to-end user authentication
• Configurable timeout for inactive sessions
• Connects over 3G/4G and Wi-Fi
• Free 24/7 support
• iPhone or iPad running iOS 6 or newer
• Remote Computers:
Windows® XP or newer
Mac OS® X v10.5 (Leopard) or newer
Internet Explorer® 7.0 or newer, Firefox® 3.5 or newer or Safari™ 3.0 or newer
NOTE: To use this free application, you must first have a GoToAssist Remote Support subscription. Also please note that this will be the last build that supports iOS 5. The next update will only support iOS devices running iOS 6 and newer.
I love the convenience of supporting my clients from the iPad and for the most part this app takes care of all my needs. However there is one glaring omission that makes like a bit more difficult than it should be... We desperately need a gesture for scrolling within a window (such as dragging two fingers to scroll). Please add this capability! Thanks!
I only wish they could have the IP information and last online time listed... It would be a big help for me!
Best app for remote support
Love being able to support my clients from anywhere on my iPad!
This app is a game changer for me. It allows me to help any of my clients any time without having to drag a laptop around. The only thing that I've found it doesn't do that would be handy is running multiple remote sessions simultaneously but that's a minor complaint, all things considered.
Really need to get a corporate app as we pay more a month and can really use the flexabilty to remote into customers with our ipads...
Highly useful. Fast performance. This and my iPad on 3G let's me fix issues anywhere, anytime. hands down the best remote tool out there.
Thanks for the new version. I was able to receive a transferred support session from my tech team in the office while I was out in the field. You're making my job much easier.
New update logs you out if you lock your iPad for any extended period of time. Not good when you are running multiple hardware scans on a machine that are time consuming. Please bring back this functionality
I cannot access my unattended support computers anymore. After updating the app, it shows "Companies" instead of "unattended computers" but the list never refreshes. Worked awesome before the update. *UPDATE* I had to setup additional settings via the website, they did not tell me to do this, so epic fail on tech support, but all is working now.
With latest update app crashes all the time.
Definitely about time! Very nice app!
Very excited this app is finally available! Works well so far. My tablet is now officially a laptop replacement! This and iTap RDP now allows me to support every server and workstation in the world!
Just installed on my new iPad 2 with iOS 5, works great. No need my laptop any more.. Work much better than LogMeIn stuff. Btw I do have GotoAssistExpress account.
A big thank you to Citrix and GoToAssist for this app. Now I don't have to run to my laptop to get connected when one of my clients call for a short or long repair session. I just begin a session.
It looks like the iPad is officially an enterprise device now. This app works phenomenally. The only reason I give this four stars is because the app isn't correctly publishing the keystroke for the exclamation point to the remote computers. "!" key don't work at all. Some of our machines contain "!" in their passwords, so I can't log into those. Fix that and I rate GotoManage app 5 stars.
This application is very promising. While it may be missing features such as: setting up unattended support, file transfer and multiple sessions it looks very promising. I look forward to future versions.
This is pretty cool. I can walk around the pool while working on my customers computers. I can also provides support to my Mac user from my IPAD.
Useless without supporting our corporate account. I am shocked and very disappointed that this does not work. Higher paying corporate accounts should be able to use the iPad app!!
Would love corporate support.
It is unbelievable to me that this app does not support corporate level accounts. SUPPORT YOUR HIGHER PAYING CUSTOMERS!!,!,
I wish you would add support for Corporate Accounts to this App.
Ne Version crashes and randomly some rejects my copy and pasted password. Next attempt it works it accepts it with no changes. great app. Only two problem is sending shortcut characters to apps like ctrl-c or ctrl-v and the setting "never" to timeout does not work.
The mouse point is directly over your finger making it hard to select or highlight. I agree they need to make it like other remote desktop and make this a top priority. Pros: loads quickly and supports dual display. Cons: Mouse functions are not usable.
When the mouse moves to where your finger is, you cannot right click accurately with two fingers. You cannot click accurately with the left click without constantly zooming in to make the tap accurate. I inadvertently restarted a windows computer on someone I was helping because of the horrible way the mouse works. It should work like a normal mouse such as with LogMeIn's app. In addition, you cannot scroll on Mac computers which make it totally useless for Mac supporting. Fix the mouse to work like other remote apps and the scrolling, then it will be a usable app. Also, it is missing unattended access setup, multiple connections, and resolution/speed control. It has potential, but the dangerous way the mouse works makes it unworkable.
Not ready for enterprise yet... While it is great to be able to remote into a computer from the iPad. It is only half the picture. More and more pads and other mobile devices are demanding the need for support as well. Need the ability to remote into mobile devices of all platforms as well, not just from them. Competitors are offering this today, so it is possible... I like Citrix I hope they figure it out soon.
This latest update crashes when trying to connect to any of my unattended hosts, unfortunately rendering it useless for me (and putting me in a jam now for my overnight work).
Signed up for a free mobile account at their website and now I can provide remote support to any computer with an Internet connection from my iPad. Pretty good for a free app.
As others have said it would be great if it had the track pad mode like LogMeIn.
Fix Computer Problems from Anywhere for Free using your iPad On occasion, I'm called upon to do tech support with family members. It's not like I'm super technical or anything. I'm just more technical than them. If you're in the same boat, I have good news for you. Citrix Online, the company behind GoToAssist, GoToMyPC and GoToMeeting has released GoToManage Remote Support, free for the iPad. Here's what you need to do: •Create a free iPad GoToManage Remote Support account (if you don't have GoToAssist Express or GoToManage paid accounts) •Download the GoToManage app at the Apple AppStore on your iPad •Use your free account (or, if you're a GoToManage or GoToAssist Express paid customer, you can use that account instead) when you log in to the app •Start supporting people from anywhere
This app has been long awaited, but definitely worth the wait. I've been a GoToAssist customer for many years and this app is an excellent addition to that product. Very nicely done!
I currently live in Washington, DC and my mother was having an issue with her computer 2,500 miles away. I tried this app because of the Citrix name and it delivered. I used it over wifi and was able to fix the issue with ease. A very clean and friendly UI add to the excellence of this app.
I helped out one of my customers already and logged into an unattended machine. For IT people like me this means I can connect/manage BOTH people and machines. I love not always being tied to my home/desk during those "on call" hours.
Late to the game with only a quarter of the features. No multiple sessions No create unintended sessions No screen resolution control The mouse control is horrible. Please look at logmein ignition, other software, or even your own citrix reciver for ipad for how to control mouse. For example put the pointer a few inches away away from my finger like when you enable trackpad mode in citrix receiver for the iPad No file transfer
Works well over 3G. Nice app for supporting my clients while I am on the road.
You'd think that the first remote support app by citrix coming this late to the game would have included the functionality to set up unattended support with this app. Ugh the waiting game continues again.
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